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Non Negotiable standards

Our biggest asset is our human resource. The strength of our organization is the quality of our staff and their unrelenting commitment to our Non Negotiable Standards, which are:

 

  • Communications: Same day response.
  • Quality Assurance: Every order undergoes stringent inspections that are conducted by our own in-house Quality Control inspectors who audit our client's products.
  • Solutions: Always give a proposed solution or alternative solution.
  • Staff attitude: Can do.
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Market Intelligence

We regard the projection of market intelligence as one of the pivotal roles of any sourcing firm, as these permits the customer to make informed decisions.

We have devised the following ways of collecting and transmitting this valuable information to the buyer.

  • One-on-One Merchandiser to buyer. Totally focused as in their approach.
  • Weekly Market Intelligence Reports. Customer focused and general in content.
  • "Bush whacking" This is an exercise whereby, at the beginning of the two main buying seasons of Spring and Fall, all our office merchandisers go about, in the various markets, for several days, to collect market information on new fabrications, latest technologies, innovations, new factories and market news. The underlying criteria being that they are to discover the latest trend & whatever is new.
  • Bi-annual Market Survey Reports. These are general reports of a particular market and much of it is based on information collected during bush whacking. By it's format it's more general in content.
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Strong Follow Ups

The basis of our order follow up and tracking is monitored by our work in progress report.


On a specific date of each week, quality controllers and Merchandisers meet for a total review of orders especially geared to anticipate any production hurdles.


Problems represent opportunities to effectively employ our initiative to come up with creative and practical solutions to resolve each issue.

We have an ongoing program to systemize our REACTIVE responses and increase our PROACTIVE contribution.


Our merchandisers are not order takers, but they are members of the buyer's team in a sale plan.


Office manager is required to make a semi annual business plan, with this plan including the targeting of each customer for further development.

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Impressive Delivery

The on time delivery of any product is the quite essential need of any buyer. We strive to become a bridge between buyer and factory. so that delivery is not effected in any way and product is shipped out on the vessel that buyer has desired.

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Customer Care

We know that our customer has a choice, and our aim is for that choice to be Creative Textile Sourcing where we are totally dedicated to customer services.

 

In order to be the best, we must give the best professional SERVICE to our customers, because we know that this is only possible by focusing on our customer's business and their requirements. We will go the extra mile and come up with ingenuity and brilliant ideas which will demonstrate that we can MAKE THE DIFFERENCE. As a company, our strategy is to create sustaining values for our customer far better than those of competitors.